Our Case Management Program provides personalized, client-centred support to eligible newcomers with complex or multiple needs. Our Case Management Counsellors work alongside clients to understand their goals, identify barriers, connect them with appropriate services and develop practical steps toward greater stability, independence and self-sufficiency.

A Client-Centred Approach
Every settlement journey is different. Our Case Management Counsellors take the time to understand each client’s circumstances and work collaboratively with them to identify realistic and meaningful goals.
Rather than simply providing referrals, Case Management focuses on coordinating supports and helping clients move forward. Our Counsellors work with clients, service providers and community partners to strengthen connections and reduce gaps between services.

Our Approach
Assess: Understand the client’s needs, strengths, barriers and priorities.
Plan: Develop a personalized action plan aligned with the client’s goals.
Connect: Link clients with appropriate services, resources and community supports.
Coordinate: Work with relevant service providers and partners to support continuity of care and service.
Review:  Monitor progress, address emerging needs and update the plan when necessary.
Empower: Support clients in developing the knowledge, skills and confidence they need to move toward greater independence.

For more information please email us at: services@bmccentre.org